Frequently Asked Questions

About Edrolo

• What is the difference between Edrolo Daily, Daily Practice and Daily Plus?
• What is Edrolo Daily?
• What is Edrolo Daily Practice?
• What is Edrolo Daily Plus?
• What is Edrolo?
• What subjects does Edrolo offer?
• See all 9 articles

Account Login

• Activating My Account
• I didn't receive my confirmation email
• My last name was not recognised

Difficulty Logging In

• I have forgotten my password
• My email isn't being recognised
• I am still having trouble logging in

Changing Account Details

• Changing Your Password
• Changing Your Email
• Updating Your Name
• Deleting Your Account
• Changing Your Subjects
• Updating Your School's Enrolments

Signing Up

• How do I sign up?
• How to make an Edrolo account
• Can I purchase Edrolo outside of a school subscription?
• Can I purchase Edrolo outside of a school subscription?

For Students

Payment Portal

• Paying via the Payment Portal
• How much does Edrolo cost?
• Do I need to pay for all courses in my account?
• Why are my courses locked?

Print & Digital Textbooks

• Uncollected Textbook Orders
• How to purchase a print or digital textbook?
• Can I update the delivery address for my print textbook?
• How can I return a textbook?
• What if my textbook is faulty, damaged or incorrect?
• When will my print textbook be delivered?
• See all 8 articles

Exams, Questions & Solutions

• Self-Marking Exams
• Can I Redo an Exam?

Revision

• Self-Rate Your Understanding
• Accessing Lesson Study Notes

Online Features/Resources

• Does Edrolo have Dark Mode?
• Can I add more subjects to my subscription?
• I don’t have access to my Edrolo resources
• Does Edrolo have subtitles?
• Adjusting Video Play Speed
• Downloading a PDF of the Online Textbook

For Teachers

Payment Portal

• Reminder Letter for Payment Portal Collections
• Locked students want to gain access to their Edrolo resources, how can we help?

Sharing Work with Students

• Sharing Video Lessons
• Sharing Textbook Theory Review Questions
• Sharing Review Questions (QCE Courses Only)

Exams, Questions & Solutions

• Printing an Exam with Solutions
• Viewing results for Question Sets
• Insights
• Filtering Questions on Working Path and Spiciness
• Previewing Exams
• Setting Exams
• See all 11 articles

Lesson Progress

• The Topic Progress Grid
• Viewing Class Video Lesson Progress
• Viewing Individual Student Progress

Spaced Retrieval

• What is Spaced Retrieval?
• How do I use Spaced Retrieval?
• Which subjects are available for Spaced Retrieval?
• What happens if I don’t interact with Spaced Retrieval?
• How do I view Insights on Spaced Retrieval Tasks?
• Where do students see Spaced Retrieval Tasks?

Online Features/Resources

• Updating Teacher or Staff Access in Edrolo
• Identifying Teachers and Students who haven't activated (at a school level)
• How to download and use Unit Plans
• Why can’t I view my risk assessments?
• Where can I access risk assessments on Edrolo?
• Do you offer free trials?
• See all 8 articles

For Parents & Carers

Payment Portal

• How can I redeem my School Savings Bonus voucher from the Victorian Government?
• Payment Portal Explainer
• Paying for your child's resources via the Payment Portal
• What Edrolo subjects does my child need?
• Do I need to pay for all the subjects in my child's account?
• Refunds
• See all 7 articles

Edrolo Individual Success Kits & All-Access Subscriptions

General Information

• What is available in the Edrolo Store?
• Who can benefit from Edrolo's resources?
• Can I purchase an Edrolo subscription as a gift?

Subscriptions and Pricing

• What subscription options are available in the Edrolo Store?
• How long do I have access to the resources I purchase?
• How do I cancel my subscription?
• What payment methods are accepted?
• How long will it take to receive access after purchasing?
• I would like to purchase to multiple subjects, can I get a discount?
• See all 11 articles

Help and Support

• What is your refund policy?
• I'm having trouble with my account, how can I get help?

Content and Resources

• What is the difference between the Years 7-10 Maths Subject Bundles and the Results Accelerator?
• Are the Years 7-10 Maths resources aligned with my state's curriculum?
• Are the resources in the Edrolo Store updated regularly?
• Can I get printed versions of the digital resources?
• What subjects are available to purchase?
• How is Edrolo different from other online learning systems?
• See all 15 articles

Syncing Timetables

General Information

• Edrolo-Wonde Integration FAQs
• General Information
• Syncing TES (Edval 9) with Edrolo
• Syncing TES (Edval 10) with Edrolo
• Syncing enrolment changes with Wonde
• Flat Files and Manual Data
• See all 7 articles

Platform Updates and Support

Technical and Content Queries

• Third-Party Data Processing
• Reporting Content Errors
• Technical Support
• Recommended Browsers
• Allowlisting for Edrolo

Platform Features

• Class Editor

Tasks

For Teachers

• Which Edrolo courses have Tasks?
• Introducing Tasks: A new way to assign work in Edrolo
• How do I create a Task?
• Can I create a Task with questions from different subjects?
• How can I access the Tasks feature from my account?
• How do I edit a Task?
• See all 15 articles

For Students

• What is a Task?
• How do I complete a Task?
• Why can’t I move onto the next question in my Task?
• Can I edit my responses after submitting a Task?
• Do I have to complete all the questions in a Task in one go?
• What happens if I miss the due date for a Task?