Navigating Contacts page (2.0)

Note: This article is about a new Edrolo feature coming soon 🎁

How do I manage my school's contact details in Admin Hub?

You manage all of your school's Edrolo contacts — billing, coordinators, technical, and timetabling — from the Contacts page in your Admin Hub. This is where Edrolo looks to know who to reach at your school for each type of enquiry, so it's essential to keep it up to date.

Tip: Keep at least one Billing Contact, Edrolo Coordinator, and Timetable Coordinator up to date at all times — these contacts are required, and Edrolo will reach out to them directly about platform and timetable matters.

Finding the Contacts page

1. Log in to your Admin Hub and go to the dashboard.
2. In the left-hand menu, click Contacts. It sits near the bottom, just above Subscription.

You'll see four sections: Billing Contacts, Edrolo Coordinators, Technical Contacts, and Timetable Coordinators. Billing Contacts, Edrolo Coordinators, and Timetable Coordinators are required — your school must always have at least one of each. Technical Contacts are optional.

Updating your Billing Contacts

Your Billing Contacts are the people Edrolo contacts about billing and invoicing.

1. On the Contacts page, find the Billing Contacts card.
2. To add someone, click Add Billing Contact.
3. In the pop-up, either search for an existing admin using the Link existing admin field, or enter their details manually: Contact Name, Email Address, and Phone Number.
4. Click Save Changes.

To edit or remove a Billing Contact, click the three-dot menu on their contact card and choose the option you need.

Updating your Edrolo Coordinators

Your Edrolo Coordinator is your school's main point of contact for Edrolo. They manage the platform, coordinate with teachers, and liaise with your Director of School Programs — the Edrolo team member who supports your school's account.

1. On the Contacts page, find the Edrolo Coordinators card. You can list more than one coordinator here.
2. To add one, click Add Edrolo Coordinator and fill in their details, following the same steps as for a Billing Contact above.
3. To edit or remove a coordinator, click the three-dot menu on their contact card.

⚠️ Note: Every school needs at least one Edrolo Coordinator listed at all times. Don't remove your only coordinator without adding a replacement first.

Adding a Technical Contact (optional)

A Technical Contact handles technical and IT-related matters for your school's Edrolo integration, such as Single Sign On (SSO) setup. This section is optional, so it's fine to leave it empty if it doesn't apply to your school.

1. On the Contacts page, find the Technical Contacts card.
2. Click Add Contact.
3. Enter the contact's details and click Save Changes.

Updating your Timetable Coordinators

Your Timetable Coordinators manage your school's timetable data. Edrolo contacts them about timetable uploads and class setup.

1. On the Contacts page, find the Timetable Coordinators card.
2. Click Add Timetable Coordinator and enter their details, following the same steps as for a Billing Contact above.
3. To edit or remove a Timetable Coordinator, click the three-dot menu on their contact card.

⚠️ Note: Your school must always have at least one Timetable Coordinator listed.

Still having trouble?

If you're not sure who to list, or a contact card won't save or update, get in touch with us and include:

• Your school's name
• Which contact section you're trying to update (Billing, Edrolo Coordinator, Technical, or Timetable)
• The name and email address of the contact you're adding, editing, or removing
• A screenshot of any error message you see

If you have any questions, please feel free to contact us at help@edrolo.com.au and our friendly Customer Care team will be happy to help.