If you want to request a refund for a payment made through the Edrolo Payment Portal or an individual subscription, please email help@edrolo.com.au with the following details:
Your first and last name
The email address linked to your Edrolo account
The specific course or subject name you are requesting a refund for
The reason for your refund request
Please note for any subject changes after mid-March, students who change or drop subjects are not eligible for a direct refund from Edrolo.
What happens if a refund is issued?
Payment method: Funds are returned directly to your original payment method.
Processing time: Depending on your financial institution, it generally takes 5-10 business days for the credited funds to appear in your account.
Automatic credit processing: If you withdraw from a class after paying via the Payment Portal, a credit balance will be applied to your Edrolo account.
Refund schedule: Edrolo automatically processes payouts for accounts with an active credit balance on the 1st and 14th of each month. This refund cycle runs from early December through mid-March (when the portal closes).
Need more support?
If you have any questions about an existing payment or refund, please reach out to our Customer Care Team at help@edrolo.com.au