Managing Staff Accounts 2.0

Note: This article is about a new Edrolo feature coming soon 🎁

User Management lets school admins add, edit, and remove staff and student accounts, and manage their roles — all from one place.

At a glance

• Where: Admin Hub → User management 
• Who can use this: Users with admin permissions for your school or organisation 
• What you can do: Add staff, edit details, change roles, resend invites, reset passwords, and remove staff from your school

Landing page tour

The User management screen lists all staff at your school:

• Tabs — switch between Staff and Students
• Search — find someone by name or email
• Columns — First name, Last name, Email, Role, and Actions
• Row actions — the ••• menu on each row gives you Edit details, Send invitation, Reset password, and Remove from school

• 

✅ Tip: Use search to quickly confirm whether an account already exists before adding a new one.

Add a staff account

1. Select Add staff Enter the person's 
2. First name, Last name, and 
3. Email address Choose a 
4. Role — see Understanding User Roles and Permissions if you're not sure which one to pick Select 
5. Create user

You may then be prompted to add the staff member to a class. You can do this now or skip it and add them from your class management screens later.

 ℹ️ New users won’t be able to sign in until they accept their invitation or complete a password setup.

Edit a staff account

Use this to update someone's name, email address, or role.

1. On the staff list, open the ••• menu for that person
2. Select Edit details
3. Make your changes
4. Select Save changes
5. 

 ⚠️ Changing a role updates the person’s access across Admin Hub. Review permissions in your school’s policy if you’re unsure which role to use.

Send or resend an invitation

If someone has not received their invite or the original link expired:

1. Open the ••• menu for that person 
2. Select Send invitation

The user will receive an email with a link to finish setting up their account.

Reset a staff password

If user has forgotten their password:

1. Open the ••• menu for that person
2. Select Reset password
3. Confirm

The user receives an email with instructions to create a new password.

Remove a staff member from your school

Use this when someone leaves your school, or should no longer have access.

1. Open the ••• menu for that person
2. Select Remove from school
3. Review the warning
4. Select Continue

What happens when you remove staff:

• They immediately lose access to your school in Edrolo

👉 Best practice: Remove staff after reassigning any classes or responsibilities to another person to avoid disruption.

Need help?

Contact your school’s Admin Hub administrator or reach out to our Edrolo Customer Care Team at help@edrolo.com.au.