Overview:
As a school administrator you can manage your students' Edrolo accounts yourself from the Admin Hub — change their classes, update their email address, send password resets, share payment links and remove students who have left.
Find a student
- From your Admin Hub dashboard, select Users in the left-hand menu.
- Make sure the toggle at the top of the list is set to Students.
- Type the student's name into the Search box.
- Click the ⋮ (three dots) in the Actions column on their row to see everything you can do for that student.
The options you see depend on whether the student is still Invited (they are yet to activate their account) or Active (they're using their account).
Change the classes a student is in
Choose Edit classes from the ⋮ menu. You'll see every class the student is currently enrolled in.
To move or remove a class: click the ⋮ next to that class and choose either Move to a new class or Remove from this class.
To add a class: click + Add class, then start typing a class name or subject to search. Select the class to enrol the student.
New enrolments aren't always instant. Most classes become active within 5–10 minutes — if the student can't see the subject straight away, ask them to wait a few minutes and refresh.
Change a student's email address
Choose Change email and enter the new address. Edrolo sends a verification email to the new address, and the change takes effect once the student confirms it.
Until they confirm, you'll see the pending address listed under their current one, with the option to Cancel if you entered it by mistake.
Re-send an invitation
If a student still shows as Invited and says they never received their sign-up email, choose Re-send invitation. It's worth asking them to check their junk or spam folder first.
Send a payment link
This applies to schools using the Edrolo Payment Portal.
Choose Send payment link and enter the parent or guardian's email address. They'll receive a direct link to that student's payment portal, where they can pay for the student's Edrolo subscription.
The link expires after 72 hours. If it lapses before the parent uses it, just send a new one.
Reset a student's password
Choose Reset password. The student receives an email with instructions for setting a new password — you don't need to create one for them.
Remove a student
Choose Remove. This deactivates the student's Edrolo account and removes them from any active enrolments. Use it when a student leaves your school.
If you only want to change which classes a student is in, use Edit classes instead — removing the student takes away their whole account.
Need a full list of your students?
Use Export CSV at the top of the Users page to download your current student list, including their status and active enrolments.
Still stuck? Get in touch with the Edrolo team and let us know the student's name and what you were trying to do.
Need more support?
If you have any questions, please feel free to contact us at help@edrolo.com.au and our friendly Customer Care team will be happy to help.