Where your receipt is sent depends on how you completed your purchase.
Tip: If you can’t find your receipt, be sure to check your email’s spam or junk folder before requesting a copy.
Where your receipt is sent
Edrolo Payment Portal: Your receipt is emailed automatically to the primary email address linked to the student's Edrolo account (usually the address set during account activation).
Edrolo Shop / Homeschool: Your receipt is sent to the biller’s email address entered during checkout.
How to request a copy of your receipt
If you still cannot locate your receipt, email help@edrolo.com.au from the email address used to make the purchase and include:
Your first and last name
The name on the student account the purchase was made for
The school name (if applicable)
Please Note: If you contact us from an email address that is not currently linked to your account, you will be asked to verify your identity before any changes can be made.
Need more support?
If you have any questions, contact our Customer Care Team at help@edrolo.com.au, we’re always happy to assist.