My last name was not recognised

If your last name is not being recognised when activating your account, please ensure that you have spelt everything correctly and there are no spaces before or after your name.

If your school is using the Edrolo Payment Portal, you won't be able to activate your account until the Payment Portal has been opened. Your school will have more information about when you will be able to activate your account and make payment. 


If you are still having trouble, please contact the Edrolo Customer Service Team via help@edrolo.com.au for further assistance. 

In your email, please include: 

  • Your full name
  • The name of your school
  • Your year level
  • Your email address
  • Your subjects
  • Your class codes and/or your teacher and two students in each class
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